Push notifications don't work on Android

Introduction

Some Android devices may have problems receiving push notifications when improve My Life is not working

Solution

Important. The exact steps may differ for each device. We recommend using this information as a starting point.


Huawei

Make sure improve My Life is on the list of protected apps. Open System settings, then Advanced Settings, then Battery Manager, and finally Protected apps. Enable the toggle next to improve My Life to allow it to keep running even after the screen is turned off.



Lenovo

Enable the auto-start setting for the improve My Life app. Open Settings and click Power Manager and then Background app management. Toggle on the Allow auto-start for the improve My Life app



OnePlus

Make sure improve My Life is on the auto-launch list. Open up Settings and click Apps > the gear icon > Apps Auto-launch. Find improve My Life in the list and toggle it on to enable auto-launch.



Oppo

Make sure improve My Life is on the list of allowed start-up apps. Open Security Center, click Privacy Permissions, then Startup Manager, and then allow improve My Life App to start-up in the background.



Samsung

If you're using the improve My Life app on a Samsung device, there are a few steps to take:

  • Switch off battery optimization for improve My Life. Open Settings, then Apps, then the three dots on the upper right corner, then Special Access, then Optimize battery usage. From here, tap on the dropdown menu that says 'Apps not optimized’, then switch it to all apps and then switch off battery optimization for the improve My Life App.
  • Exclude the improve My Life app from any of the battery optimization features on your device. You'll find these in Settings, then Battery. You'll need to disable battery optimization for the improve My Life app, as well as checking to make sure the Restrict background data setting is disabled.

Troobleshooting from Samsung.



Vivo

Enable the auto-start setting for the improve My Life app. Open i Manager, click the App Manager, then Autostart manager, and then allow improve My Life App to auto-start in the background.



Хiaomi

Enable autostart for the improve My Life app. Open up Security and click through to Permissions and Autostart. Make sure improve My Life is enabled.



Devices using Marshmallow OS or above (Android 6.0+)

If you've tried the relevant options above but the problem still persists, you can also try making sure that the improve My Life app is not optimized for Doze feature (battery saving). You can find this setting on most devices by clicking  Settings, then Battery, and then Battery Optimization. Make sure improve My Life is on the list of apps excluded from optimization.

Confirmation

Once you have successfully set your device to auto-start the improve My Life app when a new notification arrives, push notifications should display as soon as they arrive.

Accept cookies & closeThis website uses cookies to optimise your online user experience. Some of the cookies we use are essential for the site to work. By continuing to use our site you agree to us using cookies in accordance with our Cookie Policy.